Privacy Policy

• Consumer Data/Privacy Policy

THIS AGREEMENT WAS LAST UPDATED ON AUGUST, 2012.

The Crows Supporters Group is firmly committed to privacy. The following discloses our information gathering and dissemination practices for this website

The protection of your privacy being very important, we have adopted the following practices to safeguard the confidentiality of your personal information. We will notify all registered users via email of any material change to this Privacy Statement, unless you have opted-out of receiving email from us. From time to time, changes to this Privacy Statement will also be communicated on this site.

What information do you gather automatically from visitors?


We use your IP address (the series of numbers associated with your individual computer) to help us maintain our site and identify problems with our server. Your IP address does not disclose any personally revealing information about you.

We do use cookies to identify traffic that comes through advertising and to facilitate a more user friendly experience. Cookies are small pieces of information that a web site places on your computer's hard drive so we know it's you when you visit. This helps us to create a personalized experience for you when you visit our site. The use of cookies is a very common practice on the Internet. If you are uncomfortable with this, you can disable all cookies through your browser settings. Your enjoyment of our site won't be affected if you have set your browser to reject cookies.

What information will you ask me for?

When you register to use any Crows Supporters Group service you will be asked for some general identifying information which will enable us to provide you with this individualised service. We gather contact information (like your email address), demographic information (like your postcode or address). We may share some of this information for our own research purposes with our professional advisors or consultants and third party partners; however the information shared will be limited to non-personally identifying demographic information shared under cover of a confidentiality agreement. If you choose to purchase online, we collect financial information (like your credit card number and expiry date). We will only use this information in the course of providing our service to you.

How will this information be used and who has access to it?

If you choose to have them sent to you, we may use your contact information to send you valuable updates and timely notices of promotions and/or specials. Our site provides you with the opportunity to opt-in to receiving different types of communications from us at the point where we request registration information. We reserve the right to use your contact information at any time to advise you of any updates that may materially affect your rights or status on our site.

The personally identifiable information we collect from you is used for internet review and to improve the content and functionality of our web server. The specific information we collect is not shared with other organizations and we will never release your personally identifiable information to an external organization without your prior consent except for the purposes of validating credit information and collecting debts. We may disclose your personally identifiable information if we reasonably believe we are required to do so by operation of law, which may include, but is not limited to a judicial proceeding, court order, or legal process served on the Crows Supporters Group.

• Security capabilities and policy for transmission of payment card details

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). SSL is the leading security protocol on the Internet; it ensures that information being transferred over the network is private through a process called encryption. Once encrypted the information is an unintelligible code until it is decoded upon arrival at the authorized destination.

Your online shopping/payment experience is safe and secure thanks to the use of the ANZ and SSL protocol (Secure Sockets Layer). ANZ uses 128 bit encryption to protect your personal information from being intercepted by an unauthorised party and is the standard used by all reputable e-commerce sites. Additionally ANZ are Visa AIS and Mastercard SDP accredited assuring you of maximum security and integrity of online credit card payments. No credit card information is stored on either ANZ’s clustered web server's or the Crows Supporters Group web servers

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Contacting us for privacy, security and merchandise return issues 

Attn: President
The Crows Supporters Group
PO Box 155
Edinburgh SA 5111


 
President: Darryl Carter, 0882845559, 0439990134
Secretary: Mark Nicholas , 0458CROWSG (0458276974)

Email : crowsg@bigpond.com

 

Address is :The Shed, West lakes Blvd,   West lakes  SA  5021

• Returned merchandise and refund policy
If goods are found to be faulty, damaged or incorrectly dispatched, the Crows Supporters Group reserves the right to replace, repair, refund monies, or a credit voucher towards a further purchase.

We reserve the right not to refund if it is simple “change of mind”.

Merchandise returns through the AFL season may also be negotiated at the after match facility located in the Magarey Room – Adelaide Oval. This will only occur when the Adelaide Crows are playing home games.

If a refund was agreed to, for whatever reason between the store of purchase and the customer, it would be usually less delivery charges if required.

Late delivery does not constitute a failure of our agreement or entitle you to cancel an order. We will not accept liability for any loss arising from a late delivery due to unforeseen circumstances. (E.g. manufacturing, truck breakdown, natural disasters etc). 

• Delivery Policy
Crows Supporters Group may choose to use different agents for delivering products. Our delivery agents include Australia Post first and then other specialised couriers who can provide the most efficient delivery choices and time frames throughout Australia.
Delivery will be within 14 days
The cost of delivery is displayed prior to final checkout.

Complete descrition of the goods or services offered

All goods are explained on our website and services of our membership, Bus trips, Events, Tickets and merchandise goods for our members to buy

Currency of Transactions is Australian Dollars only

The Australian dollar, denoted by $, is the official currency of the Commonwealth of Australia

 

 

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